Customer Service Representative

Kurt Manufacturing Company • Full-time • Coon Rapids, Minnesota, US • 3w ago

Kurt Workholding has set the standard for quality and reliability with machine vises and workholding technology for over 60 years. We manufacture and sell a complete line of workholding products for the machining industry. Our innovative angle lock design vises have built our reputation and allowed us to expand into a variety of other manufacturing sectors including 5-axis vises, workholding towers, automation and quality control. Kurt Workholding also provides manufacturers custom engineered solutions to help them maximize efficiency and quality.

Take a virtual tour of our Products - Workholding Division by clicking here!

Kurt Manufacturing is adding a dedicated Customer Service Representative to our team. This role plays a pivotal role in enhancing customer satisfaction and ensuring seamless communication between the company and our clients.

The ideal candidate will bring 3 years of related experience, the ability to respond to customer requests or concerns with a positive, solutions-oriented approach, will be detail oriented and perform the duties of this position with a degree of accuracy.

Essential Functions

Respond to inbound customer requests - establishing and maintaining positive working relationships through verbal and written customer communication while answering questions or responding to concerns.
Prepare reports as directed; examples of reports include service log, open work orders, maintenance agreements, warranty work, billings, etc.
Provide accurate and timely information regarding the status of orders to both customers and technicians.
Create, maintain and update required databases and customer files while ensuring data is accurate and current.
Complete administrative tasks such as completing and filing required documents, etc.

Required:

High school diploma or equivalent
3 years of related experience

Preferred:

2-year degree or higher
6 years of related experience

Compensation

The anticipated starting pay range for this position is $19.10 to $24.20. The exact rate may be based on a combination of factors including knowledge, experience, skills, abilities, and education.

Benefits

Medical, dental, vision plans which are effective on your hire date.
Health Care Savings Account (HSA)
Employee Stock Ownership Program (ESOP)
Company Paid Long-Term Disability (LTD)
Paid Parental Leave
Paid Bereavement Leave
Paid Time Off
Paid Holidays
Employee Assistance Program

Physical Demand Factors

The following physical demand factors should be used as a general guideline for employees listed under this job title.Specific requirements will vary based on the employee’s individual work responsibilities.

Strength Level Rating:Light work.Work involves exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects.

A worker in this job will frequently (from ¹/₃ to ²/₃ of the time):

Reach by extending hands and arms
Handle objects by seizing, holding, grasping, turning or otherwise working with hands
Pick, pinch, or otherwise work primarily with fingers
Talk by expressing or exchanging communication by means of the spoken work to impart oral information
Hear by perceiving the nature of sounds by ear
Have near acuity with clarity of vision at 20 inches or less

The worker will occasionally (up to ¹/₃ of the time):

Identify and distinguish colors

100% employee-owned Kurt Workholding is a division of Kurt Manufacturing based near Minneapolis, MN. Operating in a state-of-the-art facility with multiple workstations, production lines and integrated automation with in-house design, engineering, production, assembly and shipping. Our employees own the manufacturing process from start to finish.

What makes Kurt different? It starts with employee ownership, what we put into our products, passion that leads to profound pride, and the endless desire to deliver perfection on time, every time. That’s why we’ll never settle for good enough. It’s this dedication that created our legacy of excellence. If you are ready to transform your career with an industry leader, let us show you how owning something makes a difference.

Kurt Manufacturing is an Equal Opportunity Employer and embraces all individuals and what makes them unique. At Kurt we are committed to equal employment opportunities regardless of race, color, religion, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected status.

If you are a qualified individual with a disability, a disabled veteran, or an individual that has other barriers that limit your ability to access our on-line application system, please contact Human Resources at employment@kurt.com to discuss alternative ways to apply for open positions.

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