Claims Coordinator

ServiceMaster • Full-time • Marietta, GA, US • 1m ago

Benefits

401(k)
Paid time off
Vision insurance
Dental insurance
Training & development

Overview

The Claims Coordinator is the central point of communication for all restoration claims. This role is responsible for client communication, customer service, job documentation, dispatch logistics, and ensuring compliance with insurance carrier service level agreements (SLAs) and internal cycle time standards. A successful candidate will be detail-oriented, able to multitask across multiple claims, and thrive in a fast-paced, dynamic environment.

Key Responsibilities

Manage claims from First Notice of Loss through job completion within CRM systems
Coordinate and dispatch technicians based on job needs and priorities
Monitor claims for compliance with required carrier SLAs and cycle times
Perform client care calls and maintain ongoing communication with homeowners, insurance adjusters, and mortgage companies
Review and upload documents, photos, and notes in real-time and follow up for any missing documentation
Assist with or create estimates in Xactimate; review for completeness and accuracy
Resolve customer service issues and escalate concerns when needed
Maintain daily job notes and ensure proper documentation across all phases of the job
Collaborate with Project Managers, Estimators, and field teams to keep projects on track

Qualifications

High school diploma or GED required; college degree preferred
1-3 years of experience with Xactimate (X1 or 28)
Exceptional communication and customer service skills
Highly organized with excellent time management and attention to detail
Proficiency in Microsoft Office and CRM platforms
Ability to remain calm and professional under pressure
IICRC certifications such as WTR, ASD, OCT, or STC are a plus

Physical Requirements

Must be able to sit for long periods and work at a computer
Occasional lifting up to 20 lbs
Frequent hand movements for typing and phone use
Must be able to read, write, and communicate effectively

Why Join Us

Be part of a team that helps people through challenging situations, contributes to company growth, and offers a supportive work environment. If you're a proactive, service-oriented professional who enjoys problem-solving and multitasking, we want to hear from you.

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