Service Coordinator

Liberty Military Housing • Full-time • San Diego, CA, US • 3d ago

Overview

Liberty Military Housing – Own your passion for service!

At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

Responsibilities

What We Provide You: 

Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefits and incentive package that includes:

Platinum-Level Medical, Dental & Vision Coverage with affordable premiums

Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings

401(k) Retirement Plan with Company Match

Education Reimbursement up to $5,250 per year

Generous Paid Time Off, including vacation, sick time, and 11 paid holidays

Wellness Benefits, including free gym access and additional wellness programs

Quarterly & Monthly Bonus Incentives

Career Growth Opportunities, Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future

Life and AD&D Insurance

A Day in the Life of a Service Coordinator:

As a Liberty Military Housing Service Coordinator, you will assist with the resident move in/move out process of a multi-family residential community. Your role includes heavy customer interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors and to ensure all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing’s quality service and customer satisfaction standards

Your Responsibilities include, but not limited to:

Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections.
Assist with the ordering and scheduling of vendor services.
Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.
Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
Provide residents with any charges related to move out/final inspection results.
Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.).
Generate work orders for make readies and other maintenance service requests.
Assist with the closing of work orders/tickets once work is completed.
Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices.
Resident follow-ups after services are rendered/completed.
Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction.
Address and follow up on customer service concerns from Satisfacts survey.
Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).
Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
Assist with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).
Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
Operate a company or personal vehicle to travel to various locations for work purposes.

Qualifications

What You Need for Success:

1-2 years’ experience in residential property management or customer service role preferred.
Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
Strong service and interpersonal skills.
Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanor in all interactions, under all circumstances.
Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart.
Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
Knowledge of OSHA laws and regulations.
Ability to travel to other regional locations for work, training, meetings and other work-related activities.
May require use of a personal/company vehicle or electrical cart.
Must be able to meet the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

Pay Rate: $24.00-$27.00 (hourly)

* Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

**Vacation and sick time are based on the employee's hire date.

Related Jobs

Surgical Technology Instructor (CST) | Substitute

Pima Medical Institute • Part-time • CHULA VISTA, California, United States • 1d ago

Ready to try something new? Are you a skilled Surgical Technologist looking to take your career in a meaningful new direction? Use your expertise to shape the next generation of surgical techs and make a lasting impact o...

1d ago

Apply

Field Technician I

SCS Engineers • Full-time • San Diego, CA, US • 2d ago

Construction Installation & Maintenance

What we are looking for A Field Technician operates and manages gas migration control/recovery systems including gas well monitoring and adjustment, troubleshooting, and system repairs. We are looking for a Field Technic...

2d ago

Apply

Investment Intern

Chandler Asset Management • San Diego, CA, US • $17 / hour • 2d ago

Description Who are we? We are Chandler Asset Management, an employee-owned and independent financial services company; our concentration centers on managing taxable fixed income portfolios that are aligned with our ins...

2d ago

Apply

Senior Designer / Architect

Carrier Johnson • Full-time • San Diego, CA, US • $110k - $150k / year • 3d ago

Architecture Designer

At Carrier Johnson + Culture (CJ+C), we are fueled by creativity, curiosity, and collaboration. Our team champions a user-first approach that pushes design boundaries and fosters innovation. As a Senior Designer, you'll...

3d ago

Apply

Service Coordinator - Admiral Hartman District

Liberty Military Housing • Full-time • San Diego, CA, US • 4d ago

Overview Liberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in invi...

4d ago

Apply

Regional Accounting Manager

Liberty Military Housing • Full-time • San Diego, CA, US • 5d ago

Finance & Accounting Sales

Overview Liberty Military Housing – Own your passion for service! About Liberty Military Housing Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership...

5d ago

Apply

Onsite Human Resources Generalist

Anderson • Poway, CA, US • $70k - $75k / year • 6d ago

Human Resources (HR)

Description JOB DESCRIPTION Job Title: Human Resources Generalist Reports To: Vice President of Human Resources FLSA Status: Exempt SUMMARY The HR Generalist manages the day-to-day operations of the HR Department and sup...

6d ago

Apply

Construction Inspector - Transportation

Psomas • Full-time • San Diego, CA, US • $63 / hour • 6d ago

Construction Transportation

Construction Inspector - Transportation Own Your Future at Psomas Join a 100% employee-owned firm built for long-term thinking, shared success, and meaningful impact. As our Construction Inspector - Transportation for ou...

6d ago

Apply

Construction - Drafter BIM Detailer I

Baker Electric • Tijuana, Baja California, Mexico • 1w ago

Construction IT & Helpdesk Installation & Maintenance

SUMMARY : The BIM Detailer I position will assist in the development of digital models for project delivery and mainting BEI BIM standards. This position will support current and future projects requiring the use of el...

1w ago

Apply

Maintenance Technician III - Gateway District

Liberty Military Housing • Full-time • San Diego, CA, US • 1w ago

Construction Installation & Maintenance Maintenance

1w ago

Apply