Overview
Position Title: CA Work Comp SupervisorLocation: Irvine, California Schedule: Hybrid - 8am to 4:30pm PSTSalary Range: $110,000 - $115,000
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
We are seeking an experienced
Workers’ Compensation Claim Supervisor with
indemnity experience to lead a single‑account team in our Irvine, California office. This is a
hybrid position, and an in‑office presence is required to effectively coach, mentor, and support the team. The Supervisor will oversee a typically 4-5 Examiners and 1 Assistant, guiding the full investigation, evaluation, and resolution of California Workers’ Compensation claims. This role ensures timely and accurate claim handling, compliance with all CA requirements, and adherence to CCMSI’s Corporate Claim Standards. It also serves as a strong developmental path for advancement into management.
Responsibilities
- Supervise and direct daily workers’ compensation claim activity for assigned accounts, ensuring compliance with corporate claim standards, client-specific instructions, and California workers’ compensation laws.
- Review, assign, and oversee claim files to ensure timely, accurate, and compliant handling by claim staff.
- Directly handle and provide oversight of complex, litigated, and high-exposure workers’ compensation claims.
- Establish, review, and authorize claim reserves within designated authority levels in accordance with best practices and regulatory requirements.
- Evaluate medical, legal, indemnity, and expense invoices to ensure appropriateness, necessity, and claim-relatedness; negotiate disputed charges to resolution.
- Authorize and process workers’ compensation payments within established authority using claim management and payment systems.
- Negotiate settlements in compliance with corporate standards, client instructions, and applicable California regulations.
- Guide and support claim staff in vendor selection and management, including legal counsel, medical case management, surveillance, and other external resources.
- Provide coaching, training, performance feedback, and professional development support to assigned claim staff.
- Maintain review oversight of claim diaries and documentation to ensure accuracy, timeliness, and audit readiness.
- Ensure adherence to corporate claim handling standards, internal controls, and special client requirements at all times.
Qualifications
Required
10+ years of Workers’ Compensation claims handling experience, including full claim investigation, evaluation, and resolution.
Demonstrated ability to lead and oversee adjusters in a fast-paced, compliance-driven environment while maintaining quality and service standards.
Strong understanding of California Workers’ Compensation regulations, claim practices, and compliance requirements.
Active SIP is required
Effective communication skills with the ability to engage professionally with adjusters, clients, and internal partners.
Working knowledge of entry- and mid-level WC adjusting roles and workflows.
Reliable attendance during established client service hours for the Irvine branch location.
Nice to Have
Prior supervisory or people-lead experience within Workers’ Compensation.
Bachelor’s degree or equivalent combination of education and experience.
Industry certifications such as [Certification – e.g., SIP, WCP, AIC].
- AIC, CPCU, or ARM preferred
- Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
Why You’ll Love Working Here
- 4 weeks PTO + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Internal training and advancement opportunities
- Culture: A supportive, team-based work environment
How We Measure Success
At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:
- Quality claim handling – thorough investigations, strong documentation, well-supported decisions
- Compliance & audit performance – adherence to jurisdictional and client standards
- Timeliness & accuracy – purposeful file movement and dependable execution
- Client partnership – proactive communication and strong follow-through
- Professional judgment – owning outcomes and solving problems with integrity
- Cultural alignment – believing every claim represents a real person and acting accordingly
This is where we shine, and we hire adjusters who want to shine with us.
Compensation & Compliance
Compensation: The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
Visa Sponsorship: CCMSI is unable to provide visa sponsorship for this position.
ADA Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employer: CCMSI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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