Service Manager

Baker Electric • Full-time • Brea, CA, US • 2m ago

At Baker Electric we are energized by truly living our values - Team Builders, Relentless Follow Thru, All-In, and Care for Others. When our team members work together with these things in mind, we do great things both individually and as an organization. Being an employee-owned company shows our drive for sustainable, long-term growth while enhancing the lives of our team members.

SUMMARY: Our Service Manager is responsible for managing electrical service accounts and ensuring the highest level of customer service to our clients. In this role you will be the face of the company, speaking with clients about their electrical service needs, scoping the work, and managing the project through completion. As a Service Manager you will conceptualize the project scope and budget in order to estimate projects that range from $5k - $500k.

Essential Duties And Responsibilities

Manage service schedules based on customer schedules, estimated hours, electrical tasks, milestones, resource leveling, service guidelines and service project criteria.
Lead service project job walks and estimates, asking probing questions to the client.
During the job walk, conceptualize projects, often with no plans or drawings.
Develop cost estimates for internal review and submission to service customers.
Lead the review of project plans and specifications for completeness and accuracy.
Work closely with the Service Engineer and Coordinator to ensure technical assistance is coordinated for Service Technicians when required and Tier-Subcontractor scheduling with Baker Electric Project Foremen is complete.
Confer with customers, inter-departmental personnel and field forces, representatives of agencies, engineering firms, contractors, developers, manufacturers and distributors; regarding acquisition, product supply or project related questions or issues.
Identify and implement value-engineering and pre-fabrication opportunities if applicable for larger Service Projects.
Coordinate and submit RFI to owner or architect/engineer working to resolve issues in a timely manner so as not to cause impact to the Service work or Service project.
Review internal, supplier and subcontractor submittals or shop drawings for conformance to project documents and manage the submittal process ensuring project deadlines are adhered to.
Manage the closing of the project by coordinating the completion of the project punch list if applicable with the customer or owner.
Attend project meetings, job walks and other meetings.
Process Baker Electric field generated Time and Material tickets reviewing for completeness and accuracy looking for material and systems that may be incomplete or inaccurately reported by the field technician.
Manage the financial reporting process for service projects.
Develop project change order estimates and proposals.

Experience, Education

3+ years of electrical service experience preferred
2+ years of experience managing construction projects and/or electrical estimating
Proven ability to conceptually estimate design build projects in the size of $300-$500k of electrical
Ability to manage T&M (Time and Materials) contracts
Computer savvy, familiar with estimating (Accubid) and project management (Procore, Service Modules) software

Pay Transparency

The starting salary for this opportunity range is listed. Other rewards may include annual bonus eligibility, which is based on company and individual performance, short- and long-term incentives, and program-specific awards. Baker providesa variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, Employee-Owned Program (ESOP), paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Pleasenote that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.

For more information regarding employee ownership at Baker Electric and its significant potential, click here:

Employee Stock Ownership Program | Baker Electric (baker-electric.com)

Acknowledgements

Baker Electric is an Equal Opportunity-Affirmative Action Employer / Disability / Veteran.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Baker Recruiter with a @baker-electric.com email directly from our organization.

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