Intake Specialist

KPH Healthcare Services • Full-time • Greensboro, NC, US • 1d ago

Overview

Scope of Responsibilities: The Intake Specialist is an experienced individual who is able to assist and manage the referral intake process.

Job Summary: The Intake Coordinator is able to multitask utilizing excellent communication skills to ensure that the patient has adequate insurance or payor coverage for the infusion services that are being requested for AristaCare Health to provide. Then communicates the information obtained effectively to all members of the AristaCare Health team.

Responsibilities

Job Duties:

Communicates in a timely manner the referral source (clinical liaison, discharge planner, medical social worker, clinic nurse) the patients insurance benefits and coverage or non- coverage for services that have been requested for AristaCare Health to provide.
Effectively communicates with insurance companies and their representatives, agency staff, referral source, patients and family the treatment plan that is being proposed by the referral source for the patient to discharge home safely. Explains the options that may be available for a positive financial patient outcome.
Obtains ALL the appropriate authorizations necessary from the patient’s insurance provider, then effectively documents ALL the information into the AristaCare Health system. Once authorization has been obtained then the Intake coordinator notifies the AristaCare Health team that the referral is ready to be serviced.
Participates in the Patient “Referral Huddle Process”, collects the AristaCare Health team and reviews each pending referral and the status of the referral and what still needs to be obtained to ensure a viable and safe referral.
Maintains all levels of confidentiality and follows HIPAA Guidelines regarding patient information and all proprietary AristaCare Health information.
Obtains and maintains positive relationships with internal AristaCare Health staff and external AristaCare Health staff.
May assist the referral source when asked in making additional arrangements for any special medical supplies, appliances or nursing services that may be needed for the patient to transition safely into the home setting or the Ambulatory Infusion Suite.
Effectively communicates with Marketing, Account Executives, and Pharmacy Staff with possible promotional and educational programs relating to different insurance plans and any changes that possibly may occur within the Insurance Payor, Medicare, or Medicaid
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned

Qualifications

Educational Requirements:

High School Diploma or Equivalent

Experience Preferred:

One year of intake experience and/or training; or equivalent combination of education and experience in the home health care field.
Basic knowledge of the Insurance approval/authorization process.

Special Conditions of Employment:

Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position

Job Skills Required:

Exceptional attention to detail, strong customer service, interpersonal and communication skills
Must be able to effectively communicate internally and externally, via phone and through email
Strong PC skills required with a focus on Excel proficiency
Must be able to work independently

Behavioral Traits:

Intuitive/Open minded: Must be able to see opportunities, develop and implement creative solutions to complex problems
Achievement Drive/Commitment: Driven to achieve goals, objectives and results. Fosters a culture of continuous improvement
Positive/Supportive: Inspires and shows faith in others, builds a positive and supportive work environment
Flexibility: Ability to adapt to changing business needs. To balance multiple priorities and deliver under pressure

Attendance Requirements:

Must be available and on-time for scheduled work shifts

Related Jobs

Clinical Staff Pharmacist

KPH Healthcare Services • Full-time • Greensboro, NC, US • 1d ago

Pharmacy

Overview Job Summary: Under the supervision of the pharmacy manager and/or pharmacy supervisor, performs all duties necessary to provide for the efficient daily operation of the pharmacy, providing quality products...

1d ago

Apply

Delivery Driver - Infusion Pharmacy

KPH Healthcare Services • Part-time • Greensboro, NC, US • 1d ago

Transportation

Overview Scope of Responsibilities: Works under direct supervision and follows standard procedures to accomplish assigned task Job Summary: Responsible for accurate and timely delivery of patient’s orders and...

1d ago

Apply

Pharmacy Technician

KPH Healthcare Services • Full-time • Greensboro, NC, US • 1d ago

Pharmacy Pharmacy Technician

Overview Job Summary: Under the direct supervision of a licensed pharmacist, the technician helps to prepare medications with sterile compounding, maintains the compounding area and equipment, and monitors inventory...

1d ago

Apply

Biller / Revenue Cycle Management Specialist

KPH Healthcare Services • Full-time • Greensboro, NC, US • 1d ago

Overview Job Summary: The Revenue Cycle Management Specialist is to support the process of the company's billing function. Responsibilities Job Duties: Report any misconduct, suspicious or unethical activ...

1d ago

Apply

Infusion Account Executive

KPH Healthcare Services • Full-time • Greensboro, NC, US • 1d ago

Sales

Overview Job Summary: Responsible for ensuring achievement of net revenue and profit (EBITDA) objectives for assigned territory. Provides service and sales support to targeted accounts by coordinating services, eval...

1d ago

Apply

Benefits Procurement Specialist

Scott Insurance • Greensboro, NC • 1d ago

Human Resources (HR) Project Management

With 160 years’ experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property & casualty, employee benefi...

1d ago

Apply

Benefits Account Manager

Scott Insurance • Greensboro, NC • 1d ago

Human Resources (HR) Sales

BENEFITS ACCOUNT MANAGER With 160 years of experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property &...

1d ago

Apply

Commercial Account Manager

Scott Insurance • Greensboro, NC • 1d ago

Sales

COMMERCIAL ACCOUNT MANAGER With 150 years experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property...

1d ago

Apply

Coatings Project Manager

S&ME • Full-time • Greensboro, NC, US • 3d ago

Construction Project Management

Coatings Project Manager Requisition Number: 2024-1580-17 S&ME is seeking an experienced coatings inspector to manage a variety of NDT/NDE and coatings projects throughout the state of North Caro...

3d ago

Apply

Arborist Crew Leader

Davey Tree • Greensboro, NC, US • 5d ago

Management

Additional Locations: NA Primary Locations: NC, Greensboro, 7609 Boeing Drive, 27409 Requisition ID: 202623 Position Overview Directs crew members and equipment and plans and executes assi...

5d ago

Apply