JOB DETAILS

Commercial Service Tech 1

Commercial Tire • Full-time • Portland, OR • $24 - $28 / hour • 3d ago

POSITION OVERVIEW

Maintains existing customer base by servicing customers’ needs that include mounting, dismounting, balancing and repairs on site and off site for customers.

JOB RESPONSIBILITIES
•    Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.
•    Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues
•    Ability to take on call and after hours calls.
•    Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up
•    Operate air compressor, impact gun, hub-cap hammer and other various machines and tools
•    Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date. Submits Fuel receipts to accounting to process
•    Tire work (retail and/or commercial, on and off site)
•    Performs other duties as assigned or needed
•    Mount and dismount, air pressure checks and repairs (fleet checks)
•    Ensures lug nuts are tightened to the proper torque specifications
•    Performs fleet inspections and properly documents.
•    Completes all other duties as assigned.
•    Supports company safety and operational standards and adheres to all requirements, including driving requirements. See policy on speeding and harsh driving.
•    Completes all necessary training including TIA training and other requirements.
•    Demonstrates Commercial Tire Technician requirements
•    Submits fuel receipts weekly to accounting to process
•    Demonstrates over a 6-month period the ability to conform to DOT and Commercial Tire driving requirement and follow applicable Company Policies.
•    Basys (Telenet not MIM)
o    Demonstrates how to write up castings for retreads or scrap
o    How to check a bar code and explain the screen
•    Proficient at acquiring all pictures/documents required by accounts
•    Proper Procedures for a service call on side of the road (cones, flashers. parking, etc.)
•    Basic understanding of matching tires/where and why to install (don’t put new on same axle as bald)
•    Has mentored a Commercial Tire Tech

COMPETENCIES AND SKILLS
•    Customer Service
•    Interpersonal Savvy
•    Communication
•    Mechanical Skills
•    Computer Skills

QUALIFICATIONS – Unless indicated otherwise, these are preferred
•    Valid Driver’s License and Insurable Driving Record (Required)
•    TIA training requirement
•    High school diploma or equivalent
•    Ability to meet DOT driving requirements.
•    Regular attendance and punctuality is essential.

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