Inside Sales Engineer

Admix • Full-time • Londonderry, NH, US • 3w ago

We're in search of an Inside Sales Engineer to join our team in Londonderry, New Hampshire!

The Inside Sales Engineer plays a key role as the first technical contact point for customers, sales channel partners, and our outside sales team. This position is central to the "Sizing & Quoting" stage of the sales process, serving as a vital link between customers and Admix's Engineering, Operations, and Finance teams. The role focuses on delivering reliable solutions to application challenges, preparing precise and competitive quotes, and ensuring seamless communication of requirements with both customers and internal stakeholders.

Duties and Responsibilities

Receive initial customer calls and provide customers with a strong belief in our position as technical experts and our desire to develop and maintain customer relationships
Interface with customers, sales representatives, and Outside Sales Managers as required to gather process data and information to generate equipment quotations
Utilize available tools such as computer programs and our previous process experience and, where required, interface with Engineering and Production departments to prepare detailed equipment sizing for sales representatives and Outside Sales Managers
Provide detailed quotations for presentation to customers
Provide back-up support to sales representatives and customers when Outside Sales Managers are either traveling or on vacation
Interface with customers and/or sales representatives as required to ensure that proposals are understood, and follow-ups are properly executed
Work with our Lab Manager to gather sufficient process data and prepare requests for lab testing of customers' materials/samples as needed to support the sales effort
Provide back-up support to our Lab Manager in executing lab tests
Process new equipment orders into our business system and maintain communication with the customer throughout the order process
Work with our Engineering, Manufacturing and Production teams to ensure that customer orders are fully understood and handled appropriately
Assist the Aftermarket team with any customer process related issues that arise from new equipment commissioning
Utilize our CRM and assist in organizing and maintaining databases for sales, applications, markets, etc.
Participate in projects to improve and streamline all portions of the sales process

Knowledge, Skills, and Abilities

Solid phone skills
Ability to work in a team environment
Basic computer skills - Excel, Word, data entry, database knowledge, etc.
Strong ability to manage time, multi-task, and prioritize
Top-notch sense of urgency to handle customer needs in a timely and efficient manner
Must be detail-oriented, organized, and accurate
Good verbal and written communication skills
Must project a positive and professional demeanor and approach

Credentials and Experience

Bachelor's degree in the field of Engineering or Business is preferred
Previous experience working in a sales or customer service environment is preferred
Understanding of fluid process is preferred
Experience with CRM (Salesforce) is preferred

Special Requirements

This position is primarily 'inside sales,' and as such will not have significant yearly travel associated with it. However, there is a possibility that this position may be asked to attend a trade show or accompany a Regional Sales Manager on sales calls or equipment start-ups to build a greater appreciation for our customer base and the applications surrounding our equipment.

Training and Development

Due to the detail and breadth of our product offering, the training period is expected to be approximately 6 months. It is extremely critical that this position has a very thorough understanding of the technical aspect of the equipment and can articulate where and how to apply it. It is also important that the manufacturing processes that surround the equipment are understood.

Admix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Admix participates in E-Verify.

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