Job Details
Job Location: L68 Houston - Houston, TX
Position Type: Full Time
Salary Range: $18.00 - $20.00 Hourly
Job Category: Customer Service
Description
Customer Service Representative / Order Processing – eCommerce Division
A 100% On-site Position | Full-Time/Hourly | Monday - Friday | Day Shift
Contact for Further Inquiries:
[email protected]
About Team Allied Distribution
Founded in 1976, Team Allied Distribution is the country's leading independent warehouse distributor of automotive exhaust, with over 390,000 square feet of warehouse capacity throughout 26 facilities strategically located in the Western and Midwestern United States. It is a 100% employee-owned company with over 220 employee-owners. Team Allied prides itself on delivering premium-quality products, competitive pricing, fast-paced logistical services, and first-class customer service!
To learn more about our company, visit www.Team-Allied.com.
Benefits Package
Team Allied Distribution provides a comprehensive benefits package, including medical, dental, vision, life, and AD&D insurance, along with a 401(k) plan and an Employee Stock Ownership Plan (ESOP). As a 100% employee-owned company, we take pride in fostering a team of dedicated, innovative professionals motivated by ambitious goals.
Employee Stock Ownership Plan (ESOP)
The Employee Stock Ownership Plan, commonly known as an ESOP, is a retirement benefit for all employee-owners. Similar to a 401K, only better! The ESOP grants company stock to all eligible employee-owners and allocates the stocks into a trust account as part of their future retirement fund. The ESOP is a fantastic benefit because the employee-owners contribute zero dollars of their own money to the plan.
Click here to learn more about our company and fellow team members (employee-owners).
Job Description: Customer Service / Order Processing – eCommerce Division
As a Customer Service Representative, the candidate will be responsible for ensuring a positive experience for online customers by fulfilling orders accurately and promptly, resolving issues efficiently with courteous communication, and managing listings to maximize online visibility and product exposure. The ideal candidate will ensure accurate product data entry, maintain inventory updates, and facilitate efficient order processing in a fast-paced e-commerce environment. If you're detail-oriented, love a good challenge, and have a knack for staying organized, this is the opportunity you've been waiting for!
Essential Job Duties and Responsibilities:
- Acquire comprehensive knowledge of company products and services.
- Process customer orders and perform data entry tasks with accuracy and timeliness.
- Respond promptly to inquiries from online retail and business customers.
- Address and resolve customer issues with courtesy and professionalism.
- Compile and deliver tracking, invoice, and credit information for B2B clients.
- Manage return requests by creating return material authorizations (RMAs), confirming returns, and issuing credit memos.
- Create and maintain product listings across online marketplaces and e-commerce platforms (e.g., Shopify, Amazon, eBay).
- Provide accurate, valid, and complete information using appropriate methods and tools.
- Foster sustainable customer relationships and build trust through open and interactive communication.
- Maintain records of customer interactions, process customer accounts, and organize documents.
- Adhere to standard operating procedures, guidelines, and policies.
- Communicate with customers via phone when necessary.
- Effectively communicate with all levels of the company via chat, email, and phone.
- Identify and propose potential opportunities for procedure improvements.
- Ensure product images are uploaded and meet quality standards.
- Write engaging and accurate product descriptions, including pricing, specifications, and features.
Qualifications
Skills & Qualifications (Required)
- Possess customer service experience.
- Have experience in data entry tasks.
- Demonstrate basic knowledge of general automotive components and their functions.
- Exhibit customer service skills, including active listening, empathy, effective communication, problem-solving, proactive correspondence, and politeness.
- Ensure accuracy in data entry by minimizing mistakes, double-checking information, maintaining consistent formatting, and strictly adhering to processes, procedures, and instructions.
- Proficient in Microsoft Office Suite programs such as Word, Excel, PowerPoint and Outlook.
- Proficiency with web resources and tools. Google Chrome will be used.
- Possess working knowledge of office equipment, computer hardware, and peripheral devices.
- Proficient in touch typing, with the ability to type using all fingers without looking at the keyboard.
- Demonstrate a minimum typing speed of 40 words per minute.
- Exhibit strong organizational and time management abilities, with the capability to multi-task, prioritize, and manage time efficiently and effectively.
- Display excellent active listening skills.
- Good command of the English language, both oral and written, demonstrating clear and concise speech.
Skills & Qualifications (Preferred)
- Being an automotive performance enthusiast is not required, but it is a plus!
- Bi-lingual (English/Spanish) is not mandatory, but it is a plus!
- Familiarity with inventory management or Enterprise Resource Planning (ERP) software is a plus!
Education:
- High School Diploma, GED, or Equivalent.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations are available upon request for individuals with disabilities to perform work duties. This position provides a dynamic work environment with opportunities for professional development while contributing to exceptional service and operational success.
- On-site position, based out of our Houston, TX., facility.
- Office setting: 95%
- Warehouse/Lot setting: 5%
Physical Demands
The physical demands described are representative of those required for an employee to perform the essential functions of this role effectively. Reasonable accommodations will be provided to enable individuals with disabilities to meet these requirements.
- Ability to consistently lift up to 15 lbs. and up to 30 lbs., occasionally.
- Extended periods of sitting: Primarily working at a desk, on the phone and/or computer station.
- Frequent use of hands: Typing, handling documents, and using office equipment.
- Good vision: Ability to read computer screens, documents, and other materials.
- Stamina: Managing high volumes of calls or interactions without significant breaks.
- Repetitive motions: Performing repetitive tasks such as typing or using a mouse.
- Flexibility: May need to shift between tasks and adapt to a dynamic work environment.
- Engage in physical activities involving significant use of arms, legs, and full body, including climbing, balancing, walking, stooping, and material handling.
Team Allied reserves the right to modify this job description to meet business needs.
