Job Description
Position Overview
As a RESTORATION CONTENTS and FIRE CREW CHIEF, you will be leading crews to perform personal property (contents) services and fire-smoke structure cleaning on projects in residential, commercial, industrial, and institutional settings. The role is among the most crucial in our organization as you will be the face of the company leading technicians and helping serve our customers by restoring their homes and businesses in critical time of need. You must be able to produce jobs for contents packing, moving, storage, warehousing, cleaning, disinfecting, and deodorizing; ability to produce jobs for fire-smoke structure cleaning and deodorization. You will be responsible for supervising technician(s) to start and complete the project from start to finish, and prepare and carefully review documentation to include notes, photos and documents according to company policies and procedures; ensuring safety and operational standards are being followed and met during active jobs. You also must be able to explain processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.
Job Responsibilities
- Lead and run a contents and/or structure cleaning crew
- Ability to drive company vehicles such as cargo vans, moving vans, moving trucks, etc.
- Contents packing, inventorying, disassembling, reassembling, loading, chain of custody, transport, and storage warehousing
- Assess contents damages for salvageability
- Contents total loss inventorying
- Fire-Smoke damage cleaning, deodorization, and air scrubbing services (contents and structure)
- Removing and disposing of debris
- Ability to lift a minimum of 50-70 pounds regularly, occasionally up to 100 pounds with assistance
- Conduct vehicle safety and maintenance inspections
- Maintaining vehicles in a clean, serviceable condition
- Strong verbal and written and communication skills
- Strong problem solving and customer service skills
- Must be able to prioritize activities and meet deadlines
- Experience with entering data using a tablet or mobile phone
- Report to work on time in a clean, complete uniform
- Ensure safety standards are being followed during all active jobs
- Read and follow product label usage instructions
- Knowledge of disaster restoration industry
- Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
- Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
- Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
- Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
- Resolves issues with customers communicates customer issues, daily job activities with key company staff
- Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
- May train new technicians or key operational team members
- Inventory and load the work vehicle with equipment, products, and supplies needed for each project.
- Maintain a clean and organized vehicle and clean equipment appearance.
- Leave jobsite with a clean and orderly appearance.
- Perform production processes following company production guidelines per work order per crew lead directions.
- Ensure clear two-way communication with crew, office, and especially regarding customer needs and concerns).
- Perform end-of-day/end-of-job cleanup and breakdown. Leave jobsite with a clean and orderly appearance.
Job Requirements
- High school graduate or equivalent
- Valid Drivers’ License and satisfactory driving record
- Good verbal and written and communication skills
- Basic math skills
- Knowledge of contents and fire-smoke restoration best practices
- Role models customer service expectations with home owners, adjusters, vendors etc.
- Proficient with using an iPhone and/or iPad
- Must be able to prioritize activities and meet deadlines
- Experience in training and supervising others
- Strong problem-solving skills
- Communicates customer issues, job activities with key company staff
- Ability to successfully complete a background check subject to applicable law
- Ability to exhibit a high attention to detail ensuring the highest quality of workmanship throughout restoration projects.
- Ability to perform contents water and fire cleaning and deodorization tasks.
- Understand and execute work orders in a timely and professional manner.
- Ability to operate efficiently with minimum supervision.
- Ability to provide crew leaders and company management with timely and accurate information related to the progress and status of projects.
- Able to participate in the on-call rotation (we are an emergency service)
Preferred, But Not Required
- Certifications are preferred, but not required:
FSRT – Fire & Smoke Restoration Technician
OCT – Odor Control Technician
Physical Demands and Working Conditions
Incumbent must be prepared to:
- Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning products/chemicals
- Ability to occasionally climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics)
- Express or exchange ideas with others and receive and act on detailed information given.
- For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
- Exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
Compensation
$18-$23 per hour depending on experience, PTO, Holidays, medical, dental, and vision benefits
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
