Office Manager- Restoration& Mitigation

ServiceMaster • Full-time • Charlotte, NC, US • $48k - $60k / year • 6m ago

Benefits:

Bonus based on performance
Competitive salary
Health insurance

Job Title: Office Manager – Restoration & Mitigation

Location: Charlotte, N.C.

Position Type: Full-time

Salary Range: $45k - $50,000/year, based on experience

Reports To: Owner

About Us

ServiceMaster is a leading provider of emergency restoration services, helping home and business owners recover from water, fire, and mold damage. We pride ourselves on being "first on-site" and providing compassionate, rapid-response service in our community. We are looking for a highly organized, compassionate, and experienced Office Manager to keep our operations running smoothly.

Job Summary

The Office Manager will serve as the backbone of our operations, overseeing daily office functions, supporting project managers, overseeing office staff and ensuring all restoration job files are accurate, compliant, and properly documented for insurance billing.

Key Responsibilities

Customer & Insurance Liaison: Serve as the primary contact for client intake, providing updates to homeowners in distress, and coordinating with insurance adjusters to facilitate claims.
Job File Management: Ensure all job files are properly audited, including work authorizations, detailed logs, photo documentation, and IICRC paperwork.
Administrative & Financial Support: Manage accounts receivable (collections), accounts payable (vendor invoices), payroll tracking, and daily office supply inventory.
Scheduling & Dispatch: Assist in coordinating schedules for technicians, field crews, and subcontractors to ensure timely project completion.
Reporting: Prepare daily, weekly, and monthly reports on company performance and project status.
Systems Management: Utilize Xactimate (estimating software) and QuickBooks to manage billing and job costing.

Qualifications

Experience: 3-5+ years of office management experience, preferably in the restoration, construction, or trades industry.
Software Proficiency: Strong proficiency in QuickBooks Online and Microsoft Office Suite (Word, Excel, Outlook, Adobe).
Industry Knowledge: Familiarity with CoreLogic Software, Xactimate, Symbility or insurance claims processing is highly preferred.
Skills: Exceptional communication skills (written and verbal), superior organizational skills, and high attention to detail.
Soft Skills: Ability to remain calm and professional in high-stress, emergency situations.
Requirements: Must pass a background check and drug test

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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