Commercial Service Manager

Commercial Tire • Full-time • Nampa, ID • $65k - $80k / year • 1w ago

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success.

Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off. If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you!

Job Title: Commercial Service Manager - located in Caldwell, ID

Reports to: Store Manager (or similar position)

FLSA Status: Exempt

Job Type: Full-Time

POSITION SUMMARY:

This is a manager position that oversees and operates the service routes and tire areas in a professional manner. This position supervises and maintains staff to appropriate levels; and assists the store manager in operating the store in a safe, profitable, clean, and positive manner. Works closely with the Store Manager to achieve overall sales, service and operational objectives.

KEY RESPONSIBILITIES:

Provides customers with knowledge, courteous and prompt service at all times & a team player committed to continuous improvement.
Exemplifies & enforces Commercial Tire’s safety guidelines & store standards. Ensures employees attend and adhere safety meetings and goals, which includes timely reporting of accidents and completed documentation of such events.
Directly supervise & train employees: assign work schedules to maintain staffing levels in the route service & shop areas, including coordinating lunch & vacation scheduling, and assignment development.
Evaluate employee performance, disciplinary actions as warranted. Conduct interviews and assist with hiring decisions.
Assists in training commercial service techs to TIA & Commercial Tire standards, and supports operational compliance.
Schedule efficient routes for service techs & dispatch service calls for emergency & scheduled service. This includes maintaining a dispatch log, inventory billing, and record keeping.
Leads weekly service meetings & communicates with the outside service team to exceed customer needs.
Reviews, writes and processes work orders & tickets, maintains repair order records, schedules appointments, and initiates purchase orders. All items/ orders to be updated in our system.
Vendor Relations: Purchases & monitors shop supplies, and those from vendors, adhering to work order/rebill program per policy. Follows up with credits & returns in a timely fashion.
Oversees vehicle inspections to company standard, from which then recommends preventative maintenance to help sell services & tires to customers, if warranted.
Other duties as assigned.

COMPETENCIES AND SKILLS

Priority Setting & Process Management
Planning & Organizational Agility
Directing others
Customer focus and interpersonal skills
Business Math & Writing skills
Tire Industry Knowledge
Perseverance & Learning on the Fly

QUALIFICATIONS - Required

Valid driver’s license with insurable driving record
DOT Driver Qualification file (q-file) and Medical Certification
TIA Certification
5 years of experience in the tire industry
High School Diploma or GED (preferred)

ESSENTIAL PHYSICAL & ENVIRONMENTAL FUNCTIONS

Physical Demands:

Standing: 80% | Walking: 70% | Sitting: 5%
Frequent bending, stooping, squatting, kneeling, twisting, and walking on uneven surfaces
Frequent lifting/carrying: up to 50 lbs; occasional lifting over 100 lbs
Frequent use of hands and fingers for grasping and dexterity
Constant visual, auditory, and verbal communication required

Work Environment:

Frequent exposure to noise, dirt, dust, mechanical vibration, fumes, and outdoor conditions
Occasional work in extreme heat/cold or wet/humid environments
Occasional shift work and extended days may be required
Occasional hazards due to mechanical equipment, moving objects, and roadside work

Equipment Operated:

Company service vehicles and boom trucks
Tire machines, compressors, air tools and hand tools
Company-provided software and system for work orders and inventory
Required to use protective gear (PPE)

Compliance & Acknowledgment - This position must be performed with or without reasonable accommodation. Commercial Tire complies with the Americans with Disabilities Act (ADA) and will consider reasonable accommodations for qualified individuals to perform the essential functions.

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