Benefits Specialist

Modern Technology Solutions • Full-time • Alexandria, VA, US • 1w ago

MTSI is seeking a knowledgeable and service-oriented Benefits Specialist to join our growing Human Resources team. This role will support the administration, delivery, and continuous improvement of employee benefits and leave programs, helping ensure employees have access to the resources, information, and support they need throughout their employment.

The ideal candidate brings hands-on benefits administration experience, excellent communication and customer service skills, and a strong commitment to providing a positive employee experience. Working collaboratively with the benefits team, HR colleagues, Payroll, and external benefits partners, the Benefits Specialist will help ensure benefit programs are administered accurately, efficiently, and in compliance with applicable laws and regulations.

Role And Responsibilities

Responsibilities and duties may include, but are not limited to:

Benefits Administration And Program Support

Partner with the benefits team to support the design, administration, and delivery of employee health and welfare benefits, wellness programs, and other company-sponsored benefits.
Administer employee benefits programs and respond to questions regarding plan eligibility, coverage, enrollment, and benefit utilization.
Administer the company’s education assistance program, including employee support, documentation, and coordination of program requirements.
Partner with third-party benefits brokers and vendors to coordinate and deliver the annual benefits enrollment process.
Support ongoing benefits program improvements and assist with the development and revision of benefits policies, procedures, and employee communications.

Leave Management and Compliance

Administer employee leave programs, including Family and Medical Leave (FMLA), disability, paid time off (PTO), and other company-sponsored or legally required leave programs.
Monitor leave requests and documentation to support timely, accurate, and consistent administration of leave programs.
Partner with the Payroll team to ensure accurate benefit premiums and deductions, appropriate leave codes, and accurate tracking of employee leave utilization.
Help ensure benefits and leave programs comply with applicable federal, state, and local laws and regulations.
Assist with reviewing and updating benefits policies and procedures to reflect regulatory changes and organizational requirements.

Employee Support and Communication

Serve as a trusted resource and advocate for employees by providing responsive, accurate, and empathetic assistance with benefits-related questions and concerns.
Manage and resolve employee benefits inquiries through the company’s case management ticketing system, ensuring timely follow-up and appropriate resolution.
Communicate benefits information, program updates, and enrollment requirements clearly and effectively to employees.
Facilitate new employee orientation by presenting benefits information and guiding new hires through available programs and enrollment processes.
Collaborate with HR colleagues and other internal stakeholders to address employee concerns and deliver a consistent, positive employee experience.

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or a related field.
3 or more years of benefits-related work experience, preferably with hands-on experience in benefits administration and leave management.
Working knowledge of employee health and welfare benefits, leave programs, and applicable employment and benefits regulations.
Excellent communication, customer service, and interpersonal skills, with a strong commitment to employee support.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
Experience partnering with Payroll, benefits brokers, and external vendors to support accurate and effective benefits administration.
Strong problem-solving skills and the ability to handle sensitive employee information with discretion and confidentiality.
Proficiency in using HR systems, benefits administration platforms, and case management or ticketing systems.
U.S. citizenship required.

Work Environment

This position is based at MTSI’s headquarters office and follows a hybrid work schedule, with employees working on-site Monday through Wednesday and remotely on Thursday and Friday.

The pay range for this position is $80,000/year to $100,000/year; however, base pay offered may vary depending on established government contract ranges, job‑related knowledge, skills, and experience, and other factors. MTSI also offers a full range of medical, financial, and other benefits, dependent on the position offered. Base pay information is based on market location. Applications will be accepted on an ongoing basis. This posting will be renewed periodically until the position is filled.

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