Field Service Mechanic

A-Z Bus Sales • Full-time • Sacramento, CA, US • $26 - $35 / hour • 18m ago

Welcome to a 100% Employee Owned organization where your effort directly translates into equity in our company. A-Z Bus Sales, Inc. delivers premium products and services to all its customers, providing Clean, Safe and reliable transportation solutions.

Job Overview:

The Mobile Service Technician’s (Mechanic) primary responsibility is to minimize customer downtime on their buses through quick, accurate diagnosis and repairs in the field or at an A-Z facility. Must possess technical acumen and the ability to provide a strong level of internal and external customer service. Successfully complete a 3-6 month on the job training at one of our service centers.

Primary Responsibility, Scope of Work, KPI Management, complexity: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Successfully complete assigned work with excellence and high quality as efficiently as possible.
Receive work orders and perform assigned tasks as required.
Inventory and maintain issued and required company service tools in safe condition to perform jobs assigned.
Communicate with parts department to obtain necessary parts to complete work.
Inspect assigned vehicle thoroughly to determine the condition of the unit and if it requires any additional parts and/or safety items that require attention; report any problems.
Accurately record the time spent on each job using the NetSuite application and record times in various segments of the work order.
Write clear and concise descriptions or “stories” of the repairs performed on various segments of work order using the three “3” C method.
Concern
Cause.
Correction

· Accurately track all parts and materials needed to perform repairs using the NetSuite application.

Road Service Calls -travel to a customer’s location in a company service vehicle to perform repairs at the customer’s location.
Effectively communicate with customers to provide an Iconic Customer Experience.
Inform Service Management of any delays or problems with the assigned tasks.
Maintain proper housekeeping of all work areas and tools.
Properly secure all supplies and parts.
Maintain all industry related and required Certifications.

Conform with all regulations, policies, work procedures and instructions.

Conform to all safety rules and use of appropriate safety equipment.

Execute basic and advanced diagnostic and repair work on all aspects of our product lines.
Work independently and as a team to drive maximum repair efficiency.
Operate a variety of top-of-the-line hand, power, and shop tools.
Assist with onboarding and training of new technicians to help improve the team.

· All other reasonable duties assigned within a Service Technician role.

· Must be able to walk, sit, bend, push, pull, stoop, kneel, crouch, reach, or crawl frequently

Management-related: This position has no supervisory responsibilities.

Key Performance Indicators:

· Technician Performance Efficiency (minimum 70%)

· OEM Certification Maintenance.

· Comeback Percentage (Less than 2.0%).

· Adherence to Core Values.

· Completion rate of assigned company training (100%).

· Compliance with company safety policies.

Requirements:

- Proven experience as a Service Technician or similar role
- Strong mechanical aptitude and troubleshooting skills
- Ability to work independently and as part of a team
- Excellent attention to detail and time management skills

Ability to travel within the state of California
Valid California driver's license and clean driving record is a must.
Proficient in computers

This position offers the opportunity to work with a diverse range of equipment and showcase your mechanical expertise. If you are passionate about maintaining and repairing various machinery types while utilizing a wide range of technical skills, we encourage you to apply for the Service Technician position.

Job Type: Full-time

Pay: $26.00 - $35.50 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Schedule:

Monday to Friday

Work Location: On the road

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