Service Coordinator

Liberty Military Housing • Full-time • Norfolk, VA, US • 1d ago

Overview

Liberty Military Housing – Own your passion for service! 

About Liberty Military Housing

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you’re ready to grow your career and become an employee owner, explore our current opportunities today.

What We Provide You: 

Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness.

We proudly offer a comprehensive and competitive benefits and incentive package that includes:

Platinum-Level Medical, Dental & Vision Coverage with affordable premiums

Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings

401(k) Retirement Plan with Company Match

Education Reimbursement up to $5,250 per year

Generous Paid Time Off, including vacation, sick time, and 11 paid holidays

Wellness Benefits, including free gym access and additional wellness programs

Annual Boot Allowance

Maintenance Bonus Incentives, including on call bonuses and quarterly bonuses up to $1,500

Career Growth Opportunities. Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future
Life and AD&D Insurance

Responsibilities

A Day in the Life of a Service Coordinator:

As a Liberty Military Housing Service Coordinator, you will assist with the resident move in/move out process of a multi-family residential community. Your role includes heavy customer interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors and to ensure all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing’s quality service and customer satisfaction standards

Your Responsibilities include, but not limited to:

Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections.
Assist with the ordering and scheduling of vendor services.
Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.
Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
Provide residents with any charges related to move out/final inspection results.
Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.).
Generate work orders for make readies and other maintenance service requests.
Assist with the closing of work orders/tickets once work is completed.
Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices.
Resident follow-ups after services are rendered/completed.
Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction.
Address and follow up on customer service concerns from Satisfacts survey.
Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).
Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
Assist with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).
Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
Operate a company or personal vehicle to travel to various locations for work purposes.

Qualifications

What You Need for Success:

1-2 years’ experience in residential property management or customer service role preferred.
Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
Strong service and interpersonal skills.
Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanor in all interactions, under all circumstances.
Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart.
Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
Knowledge of OSHA laws and regulations.
Ability to travel to other regional locations for work, training, meetings and other work-related activities.
May require use of a personal/company vehicle or electrical cart.
Must be able to meet the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

Pay Range: $22.00 - $25.00 Hourly

Related Jobs

Drywall | 1099

ServiceMaster • Full-time • Chesapeake, VA, US • 15h ago

REQUIREMENTS: Jurisdictionally appropriate Contractor's License or Trade License; General Liability Insurance; Worker's Comp Insurance; Business License; TASKS: Measuring and cutting drywall; Hanging the drywall sheets,...

15h ago

Apply

Plumbing | 1099

ServiceMaster • Full-time • Chesapeake, VA, US • 15h ago

Installation & Maintenance Plumber

REQUIREMENTS: Jurisdictionally appropriate Contractor's License or Trade License; General Liability Insurance; Worker's Comp Insurance; Business License; TASKS: Perform plumbing system and fixture installations, repairs...

15h ago

Apply

Estimator II (SRS)

Epsilon Systems Solutions • Full-time • Portsmouth, VA, US • $75k - $87k / year • 1d ago

Epsilon Systems is seeking a full time Estimator II (SRS) located in Portsmouth, VA. Summary: Responsible for material and/or labor cost analysis and estimations for proposal efforts. Interacts with vendors and subcontra...

1d ago

Apply

Carpenter

Garney • Suffolk, VA, US • 3d ago

Installation & Maintenance

GARNEY A Carpenter position is available at Garney. The position is perfect for an experienced carpenter who takes pride in their work and strives for precision and efficiency. As a Carpenter , y ou will construct, ere...

3d ago

Apply

Service Coordinator - Norfolk Crossing

Liberty Military Housing • Full-time • Norfolk, VA, US • 4d ago

Overview Liberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in invi...

4d ago

Apply

Groundskeeper

Liberty Military Housing • Full-time • Norfolk, VA, US • 5d ago

Installation & Maintenance

5d ago

Apply

Business Development Manager - Water/Wastewater

Garney • Virginia Beach, VA, US • 1w ago

Sales

GARNEY CONSTRUCTION A Business Development Manager p osition is available at Garney. The successful candidate will have water and wastewater experience and a deep understanding of the markets, with exposure to both publ...

1w ago

Apply

Maintenance Supervisor I - Little Creek

Liberty Military Housing • Full-time • Virginia Beach, VA, US • 1w ago

Management Supervisor Maintenance

Overview Liberty Military Housing – Own your passion for service! At Liberty Military Housing , we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in in...

1w ago

Apply

Handyman | W-2

ServiceMaster • Full-time • Chesapeake, VA, US • $25 - $30 / hour • 1w ago

Construction

Benefits: Health insurance Paid time off 401(k) matching Dental insurance REQUIREMENTS: Minimum of 2 years construction experience, ideally trade-specific; Valid Driver's License; Ability to pass Background Check; TASKS:...

1w ago

Apply

Experienced Restoration Technician

ServiceMaster • Full-time • Chesapeake, VA, US • $18 - $25 / hour • 1w ago

Construction

Be A Part of Something Bigger. Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer...

1w ago

Apply