Help Desk Technician

TAB Computer Systems • Full-time • East Hartford, CT, US • 6d ago

Help Desk Technician

TAB Computer Systems, Inc., a 100% employee-owned IT service and support company, has been delivering innovative technology solutions to small and medium-sized businesses for over 40 years. We are a trusted partner of top industry leaders, including Microsoft, Dell, AllWorx, SonicWall, Axcient, Veeam, and Proofpoint. TAB also designs and supports its custom line of Intel-based workstations.

We are currently seeking an IT Helpdesk Technician to join our team of dedicated professionals who provide exceptional service and technical support to our clients.

Position Overview

As an IT Helpdesk Technician, you will be responsible for:

Providing technical support remotely to all clients.
Support of workstations, servers, network infrastructure, and phone systems.
Resolving issues for clients via phone or electronically
Tracking customer issues and adhering to established SLAs and processes.
Participating in an after-hours rotation, typically three to four times each year.
Utilizing ConnectWise for detailed documentation, issue tracking, and seamless client communication.
Performing other duties as assigned.

Required Skills

Effective communication skills, both verbal and written.
Technical expertise in PC Operating Systems (Windows 11, 10, and 7).
Basic to intermediate knowledge of Windows Server Operating Systems (2012R2 to 2022), including virtual technology like Hyper-V and VMWare.
Proficient with On-Prem Exchange Server and Microsoft 365’s Email, OneDrive, SharePoint, and Azure
Troubleshooting of network infrastructure, including firewalls, switches, networking protocols, VLANs, VPN, and QOS.
Familiarity with security tools like MDR, EDR, and A/V.
Familiarity with VOIP.
Industry certifications like A+, Network+, Security+, Microsoft 365, SonicWall, Windows Client, or Windows Server are preferred.

Qualifications

Previous experience in the IT industry (3+ years minimum)
Strong interpersonal communication skills to maintain professionalism in high-pressure situations.
Strong critical thinking skills with the ability to approach challenges creatively and consider multiple perspectives.
Exceptional attention to detail, organizational skills, and ability to document tasks thoroughly.
An individual that excels in collaboration and teamwork.

Physical Requirements

Mobility to work in a standard office setting and to sit and stand for a period of time.
Vision to read printed materials and see a computer screen; and hearing and speech (English Language) to communicate in person and over the telephone.
Ability to lift and transport equipment weighing up to 30 pounds.

Compensation & Benefits

Competitive starting salary with performance-based incentives.

Comprehensive benefits package, including:
Company-shared cost medical and dental plans.
401(k) plan with company matching.
Annual bonus program and performance awards.
Accelerated vacation schedule.

Professional growth opportunities:

Access to ongoing training resources, virtual labs, and study materials.
Company-funded certification exams.

Additional Details:

TAB operates a 24/7 support service, and technicians are occasionally required to assist during evenings or weekends in the event of a client emergency on a rotational basis.
This role is ideal for self-motivated, ambitious individuals who thrive in a fast-paced, dynamic work environment.

Job Type: Full-time

Schedule:

8-hour shift
Monday to Friday

Experience:

Previous IT: 3+ years minimum

Ability to Commute:

East Hartford, CT 06108 (Required)

Ability to Relocate:

East Hartford, CT 06108: Relocate before starting work (Required)

Work Location: Hybrid remote in East Hartford, CT 06108

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