Customer Service Representative

Stylmark • Fridley, MN, US • $52k - $60k / year • 10h ago

Description

Stylmark is an employee-owned, customer focused organization and leader in designing and manufacturing metal-based products featuring vivid anodized colors – from aluminum and steel products to LED lighting and displays, showcases, mirrors, moldings, and more.

We collaborate with customers in retail, hospitality, entertainment and commercial interiors to turn visions into a performing solution. Our custom capabilities and flexibility to problem-solve help bring their visions to life.

Stylmark is looking for a Customer Service Representative who enjoys solving problems, building relationships, and creating a positive experience for every customer interaction. In this role, you will support customers across multiple channels, process orders and returns, and partner closely with internal teams to deliver accurate and timely solutions.

Requirements

What you will do

Respond to customer inquiries via phone, email, and digital platforms with timely, professional communication.
Process orders, returns, exchanges, and related adjustments with accuracy, including credits, debits, and coordination with fulfillment.
Generate standard price quotations and support pricing communication.
Provide product and service information and troubleshoot basic customer issues.
Document customer interactions and maintain accurate records across ERP and e-commerce systems.
Collaborate with operations, sales, quality, and technical teams to resolve complex issues and customer complaints.
Monitor open cases and follow up to ensure timely resolution.
Support e-commerce users with navigation, account setup, order status, and platform functionality.
Identify recurring issues and recommend process or customer experience improvements.

What you bring

3–5 years of relevant customer service experience.
High school diploma or equivalent education.
Experience with ERP systems and order management platforms.
Background in a customer service role with heavy telephone and customer contact.
Ability to build relationships with customers, vendors, and employees at all levels.
Clear, professional communication skills via phone, email, and formal written communication.
Strong attention to detail, accuracy, multi-tasking, and organizational skills, along with computer and systems proficiency.

Preferred qualifications

Bachelor’s degree in business, accounting/finance, or a related field.
Experience in a custom manufacturing, anodizing, or metal finishing environment.
Exposure to technical, detailed, or engineered products.
Experience supporting e-commerce or digital ordering platforms.

Work environment

This position is based in an office environment with a moderate noise level, and may include periodic lifting and carrying of paperwork within the facility. You must be able to exchange ideas, convey information accurately, and give and receive detailed information through verbal communication.

If you are a customer-focused professional who enjoys working cross-functionally and improving the customer experience, we encourage you to apply.

Stylmark offers a strong total compensation package including:

Market competitive salary
Employee Stock Ownership Plan
Medical/Dental
Paid Time Off
Holiday Pay
Long Term Disability
401(k) / Roth with Employer Match
Underground parking

Related Jobs

Customer Service Representative / Customer Support Associate

Room & Board • Golden Valley, MN, US • 1w ago

Customer Service

Overview Join our team where customer service goes beyond mere order taking. We seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery exp...

1w ago

Apply

Claims Coordinator

ServiceMaster • Full-time • Minneapolis, MN, US • 1m ago

Customer Service

Position Overview As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow-up, handling service complaints, logistics of dispatching field personnel to jobs while e...

1m ago

Apply

Human Resources Manager

Thrifty White Pharmacy • Full-time • Maple Grove, MN, US • $105k - $115k / year • 11h ago

Human Resources (HR)

Position Title: Human Resources Manager Department: Human Resources Reports To: Director of Human Resources Location: Maple Grove, Minnesota Job Summary The HR Manager – Employee Relations & Safety is responsible f...

11h ago

Apply

Human Resource Manager / HR Business Partner

Room & Board • Golden Valley, MN, US • 23h ago

Human Resources (HR)

Overview At Room & Board, our people—and the culture they create together—are our greatest advantage. The HR Business Partner plays a meaningful role in protecting and strengthening that culture while helping our bus...

23h ago

Apply

Heavy Equipment Mechanic

American Engineering Testing • Full-time • Saint Paul, MN • $33 - $40 / hour • 1d ago

Construction Installation & Maintenance Transportation Mechanic

About Us At American Engineering Testing (AET), we believe that people are the heart of innovation. We create an environment that values teamwork, curiosity, and continuous improvement while delivering innovative enginee...

1d ago

Apply

Water Assistant Project Manager

AE2S • Full-time • Maple Grove, MN, US • $82.80k - $101.20k / year • 1d ago

Construction Project Management

Advanced Engineering and Environmental Services (AE2S) is an award-winning, specialized civil/environmental consulting engineering firm that provides professional services and a unique brand of extreme client service. Ou...

1d ago

Apply

Electrical Engineer in Training

AE2S • Full-time • Maple Grove, MN, US • $62k - $77k / year • 1d ago

Engineering

Advanced Engineering and Environmental Services, Inc. (AE2S) is an award-winning, specialized civil/environmental consulting engineering firm that provides professional services and a unique brand of extreme client servi...

1d ago

Apply

Mechanical Project Engineer

AE2S • Full-time • Maple Grove, MN, US • $82.80k - $101.20k / year • 1d ago

Engineering

Advanced Engineering and Environmental Services (AE2S) is an award-winning, specialized civil/environmental engineering consulting firm that provides professional services and a unique brand of extreme client service. Ou...

1d ago

Apply

SORTER/HELPER

Impact • Full-time • Minneapolis, MN, US • $16 - $17 / hour • 2d ago

Ti tle: Sorter/Helper Job Classification: Hourly, Non-exempt Department: Lettershop Production Reports To: Shift Supervisor and Director of Mailing Operations General purpose of Job: Assist machine operator on projects b...

2d ago

Apply

Strategic Account Manager

Bernards Bros • Full-time • Chanhassen, MN • 2d ago

Sales

Do you want to work for a company where your co-workers are co-owners? We are 100% employee owned! At The Bernard Group, we work to wow. As a visual merchandising company leading the retail industry in design and produ...

2d ago

Apply