Service Coordinator

Novaspect Holdings • Mandan, ND, US • $59k - $62k / year • 1d ago

Description

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for a Service Coordinator I to join our fast-paced, customer-oriented team. The successful candidate serves as a central point of contact for customers and performs various customer service functions including preparation of quotes, scheduling of technical resources, service-related invoicing, and hosting internal and external customer meetings.

Service Coordinator Essential Duties and Responsibilities:

Prepare standard service support quotes in Salesforce and present service support quotes to Account Manager or directly to customer for approval
Reconcile purchase order received from customer with the service details
Understand scope of service work and schedule requirements to execute the scheduled service
Document and distribute service engagement details to all internal and external stakeholders
Schedule people resources based on workload and customer priorities in a timely manner
Coordinate and host customer calls for engagement kick-off, status updates, and problem resolution
Resolve customer issues, complaints, and requests in a timely, professional manner
Reassign work as needed to manage customer needs and communicate to all internal and external stakeholders
Setup/data enter and track service orders in IFS (ERP software)
Setup/data enter and track customer invoicing and customer reporting details/packages after service is completed in IFS
Distribute and track periodic customer satisfaction surveys
Actively participate with team members to achieve company goals

Requirements

Service Coordinator Education, Knowledge and/or Experience:

Bachelor’s degree preferred, High school graduation or equivalent required
A minimum of 1 year of experience in an industrial sales and/or service environment
Quickly embraces, learns, and applies new technology and/or procedures. High computer application literacy including Microsoft Office Suite, and ability to learn internal business systems
Knowledge of order processing systems (IFS a plus)
Excellent interpersonal, verbal communication skills and proven ability maintain high customer service
Able to manage difficult or emotional customer situations and respond promptly to customer needs
Proven ability to build and support teamwork

Service Coordinator Physical Requirements:

Ability to work extended hours on a computer

Service Coordinator Pay:

Base salary range: $59,000 - $62,000
Bonus potential: 5%
Salary role

Service Coordinator Benefits: Recognized with a Top Employee Benefit Plan Award in 2020, below you will find our outstanding total rewards package when you join our team including:

Generous paid time off; starting at 15 vacation days, 10 holidays, and personal time off
401K with 6% company match
Employee Stock Ownership Program (ESOP)
Excellent health & wellness benefits
Student debt & tuition reimbursement
Novaspect is a 2024 Great Place to Work® Certified company

Service Coordinator Schedule:

7:30am – 4:30pm, Monday thru Friday

Service Coordinator Location: Mandan, North Dakota

Who We Are:

Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer’s performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent, and ensure we are delivering local services with proven technologies.

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