Service Coordinator

Baker Electric • Full-time • Escondido, CA, US • 3w ago

At Baker Home Energy we thrive off of truly living our values - Do the Right Thing, Exemplify Our Reputation, Win Together, and Embrace Change and Growth. When all of our team members work together with these things in mind, we do great things both individually and as an organization. Built on 80 years of electrical contracting expertise, Baker continues to innovate and be a leader in the residential solar and battery, heating and air conditioning and home energy solution space.

Job Summary

Join an innovative team at Baker Home Energy, where you’ll play a key role in shaping the future of residential solar and electrical service! As our Service Coordinator, you’ll be at the forefront of customer service excellence, handling solar and electrical requests, diagnosing concerns, and ensuring repairs are scheduled smoothly and efficiently. If you’re passionate about renewable energy and providing top-notch support, we’d love to see you bring your skills and enthusiasm to our team!

Essential Duties And Responsibilities

Service Calls/Warranty Calls:

Answering the service line and promptly creating Service Cases while attempting to remotely resolve customer issues.
Troubleshooting solar concerns over the phone and assessing customer needs.
Managing the next repair steps following established company processes if the concern cannot be resolved remotely.

Electrical Work Intake

Discussing EV Circuits or Service upgrades as needed.
Documenting relevant information for the field service team and managing subsequent steps.

Management Of Assigned/Open Cases

Responsible for overseeing assigned/open cases.
Ensuring quality and timely service delivery.

Customer Advisement

Advising existing customers on system operation and utility concerns.

Scheduling Assistance

Scheduling repairs, including electrical work, for your service cases.

Additional Duties

Performing additional duties as assigned by Management and as needed.

Education, Skill, Experience

Professional phone etiquette with a confident, friendly voice
Proven excellent verbal and written communication skills
Experience in Microsoft Office software products
Self-motivated with the ability to multitask and work effectively within a fast-paced environment.
Demonstrated ability to work independently and collaborate well across teams.
Preferred industry experience in project coordination, project management, or a related role with basic knowledge of Solar PV System components and operation.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to sit and type on a keyboard for long periods of time. Specific vision abilities required by this job include close vision such as to read handwritten or typed material and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Transparency

The starting salary for this opportunity range is listed. Other rewards may include annual bonus eligibility, which is based on company and individual performance, short- and long-term incentives, and program-specific awards. Baker provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.

Acknowledgements

Baker Home Energy is an Equal Opportunity Employer / Disability / Veteran.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Baker Recruiter with a @bakerhomeenergy.com email directly from our organization.

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